Complaints and Grievances

Hospice of the Chesapeake encourages the active participation in decision making by the patient and family caregivers. We are committed to excellence in the quality and delivery of services. We encourage you to voice any concerns or complaints to the members of your hospice team so that they can address. If you find that you need to escalate your concern and/or if you wish to file a formal grievance, please contact the Director of Quality Improvement at 443-837-1518 and you will receive a return call by the next business day. You may also email us at qualitycompliance@hospicechesapeake.org. We will explain our formal grievance resolution process of investigation.

You also have the right to contact the following agencies to register a formal complaint:

Maryland Department of Health, Office of Health Care Quality
7120 Samuel Morse Drive, Second Floor
Columbia, MD 21046-3422
Phone number for hospice: 800-492-6005
Online submission form

Office of Quality and Patient Safety, The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Information phone line: 1-800-994-6610
Online submission form

For those with Medicare insurance, you may also contact: Livanta’s Medicare Helpline for Maryland at 888-396-4646. They only accept requests for their immediate advocacy informal review process through a phone call.

We are experiencing significant issues with our phone system overnight and throughout today. Please attempt to reach us through our normal lines but if you are unsuccessful please call 1-872-206-3090 for urgent needs. Thanks for your patience while we work with our carrier to resolve.


We are working diligently to protect and educate our care teams, our volunteers, patients and their families regarding COVID-19, also known as Coronavirus.

Read our current update.

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